Product Training · Lesson 6
Cats
Why this matters:most retail staff never raise raw feeding with a cat owner, which means most cat owners never hear about it. That's a whole category of customer sitting in your shop unserved. It also carries one real safety point that dogs don't have, so this lesson is worth reading properly rather than skimming.
Cats are not small dogs
This is the framing that makes everything else make sense.
Cats are obligate carnivores. A dog is an omnivore that thrives on a meat-heavy diet; a cat is an animal that must eat meat, with far less flexibility. In principle that makes raw feeding an even better fit for a cat than for a dog.
But it comes with a requirement that has no equivalent on the dog side.
Taurine — the one thing you must get right
Taurine is an amino acid that both dogs and cats need. Dogs can synthesize their own. Cats cannot. A cat has to get taurine from its food, and a taurine deficiency in a cat is serious — it causes heart and eye problems.
Two things make this a live issue for raw:
- Grinding and freezing both reduce available taurine. That's not a criticism of raw food, it's a fact about how taurine behaves — and it means a ground, frozen raw diet may not deliver as much taurine as the raw material started with
- Therefore a cat on raw may need taurine supplementation
This is what the Feline Vitality Chew is for. It's formulated to complement a raw feeding diet for cats and includes taurine. If you sell raw food to a cat owner, this is not an upsell — it's part of doing the job properly.
Two useful details if a customer wants more:
- Dark poultry meat is higher in taurine than light meat
- Organ meats are a good taurine source
Talking to a cat owner
Cat owners tend to be more cautious than dog owners and more likely to have been told raw is dangerous. Three things worth knowing:
Cats are harder to transition. They are famously resistant to food changes, and a cat that has eaten dry food its whole life may take much longer than a dog. Set that expectation up front — a customer who expects an overnight switch and doesn't get one gives up and blames the food.
Never starve a cat into eating. This matters and it's the one place where cat advice diverges sharply from dog advice. A cat that stops eating for a few days can develop hepatic lipidosis, a serious liver condition. The "skip a meal, they'll eat when they're hungry" approach that's fine for a dog is genuinely dangerous for a cat. If a cat isn't eating, the customer should go slower or speak to a vet — never wait it out.
Smell is even more important than with dogs. Room-temperature food, and toppers do a lot of work here.
What to sell a cat owner
- Start with Pure, on a protein the cat already likes — usually poultry or fish
- Feline Vitality Chew for taurine
- Kefir or tripe as a topper, because getting a cat to try something new is most of the battle
- Patience, and permission to take weeks rather than days
On the floor
"Cats can absolutely eat raw — they're actually better suited to it than dogs. Two things though: they need taurine supplemented, and you can't rush the switch. Never let a cat go without eating to force it. Go slow, and use a topper."
How much to feed a cat
The number staff get asked immediately after a cat owner decides to try raw — and the one most likely to be guessed at.
| Life stage | % of current body weight per day |
|---|---|
| Kitten, 2 – 4 months | 11.5% |
| Kitten, 5 – 8 months | 8% |
| Kitten, 9 – 12 months | 5% |
| Adult cat | 2% |
| Adult cat, underweight and active | 3% |
| Adult cat, overweight | 1.25% |
Unlike dogs, an adult cat at a healthy weight sits at 2% whatever its activity level — a very active cat doesn't get more. Only body condition moves the number.
Use grams, not pounds. A 10 lb cat eats about 91 g a day, which is a far more useful answer at the counter than "0.2 of a pound." Send them to the Feeding Calculator rather than doing the arithmetic from memory.
⚠ Never let a cat owner wait out a cat that has stopped eating. More than a day without food and a cat can develop hepatic lipidosis. This is the hardest rule in the Academy and it belongs in this lesson as well as in troubleshooting.
Key takeaways
- Cats are obligate carnivores — raw suits them well
- Cats cannot synthesize taurine. Dogs can
- Grinding and freezing reduce available taurine — so a raw-fed cat may need supplementation
- Feline Vitality Chew is the taurine product
- Dark poultry meat and organ meat are higher in taurine
- Cats transition much more slowly than dogs — set the expectation
- Never starve a cat into eating — risk of hepatic lipidosis. This is the one hard rule
- Toppers and room-temperature food matter even more for cats
Check your knowledge
- Why does a raw-fed cat need taurine when a raw-fed dog doesn't?
- A customer says their cat has refused the new food for two days and they're going to "wait it out." What do you say?
- What three things do you sell a cat owner starting out?
