Health conversations, and where the line is

⚠ This lesson is not written yet

It's the one lesson in the Academy that needs a decision before it can be drafted. See the note at the end of this module.

The position it will teach, unless you say otherwise: staff learn to recognise a health conversation and route it — to Raw Performance, to the customer's vet, or to the holistic vet referral. They do not learn to advise on it.