Storage and safety

Situation	Rule
In the freezer	Until the Best Before date stamped on the container
Thawed in the fridge	Safe to refreeze
Thawed at room temperature	Use within 3 days. Do not refreeze
Left in the bowl	Max 2 hours — only 1 hour above 21°C
Dog not finished?	Lift the bowl after 15 – 20 minutes
Supplements, opened	Use within 6 – 9 months, dry, dark, cool
Supplements, unopened	About 2 years

🚫 Never cook it. Never microwave it.

Our food contains ground bone. Raw bone is soft and safe. Cooked bone hardens and splinters. Even a light sear does it.

Heat also destroys the enzymes and nutrients that are the reason for feeding raw.

Handling — say it like this

"Treat it exactly like raw chicken for your own dinner. Wash your hands, the bowl, the utensils and the surface. That's it."

Batch tracking

The stamped Best Before date is also the batch number. If a customer ever reports a problem, get that date off the tub.