| Situation | Rule |
|---|---|
| In the freezer | Until the Best Before date stamped on the container |
| Thawed in the fridge | Safe to refreeze |
| Thawed at room temperature | Use within 3 days. Do not refreeze |
| Left in the bowl | Max 2 hours — only 1 hour above 21°C |
| Dog not finished? | Lift the bowl after 15 – 20 minutes |
| Supplements, opened | Use within 6 – 9 months, dry, dark, cool |
| Supplements, unopened | About 2 years |
Our food contains ground bone. Raw bone is soft and safe. Cooked bone hardens and splinters. Even a light sear does it.
Heat also destroys the enzymes and nutrients that are the reason for feeding raw.
"Treat it exactly like raw chicken for your own dinner. Wash your hands, the bowl, the utensils and the surface. That's it."
The stamped Best Before date is also the batch number. If a customer ever reports a problem, get that date off the tub.